FTTH FAQ SHEET

1. How many pc’s can one Internet Connection support ?

Each home is supplied one connection to the development’s community Intranet that provides access to the Internet.  It is each homeowner’s responsibility to provide an Ethernet network hub that will allow the home to have multiple devices.  The network hub supplies multiple Ethernet ports, one of which will connect to the service, and the rest of the ports on the hub can be used to connect additional PCs and network devices.

 A category 5 data cable will need to be ran from each location that a PC or network enabled device will be used from to the Ethernet network hub.

Ethernet Hubs can be purchased at stores such as CompUSA, Best Buy and Radio Shack.  Prices vary by store, the vendor of the hubs, how many ports per hub, etc…  However, prices normally start at $49.99 each.

 

2. What will the pricing/bandwidth tiers look like (pricing sheet?)?

  Prices can be obtained for your community by contacting GateHouse Networks Customer Service at 1-866-255-8181

3. What support will there be for NAT (Network Address Translation) boxes and/or firewalls ?

        Public addresses are supplied (the number of addresses supplied at no additional charge are equivalent to the number of free e-mail accounts you get), but arrangements can be made for additional addresses and/or private addresses with NAT.  We do not supply firewalls and we do not prevent homeowners from supplying their own.

4. How will the IP address be given out ?

TCP/IP addresses are automatically assigned through Dynamic Host Configuration Protocol (DHCP).

5. What support, if any, will be in place for alternate operating system, such as Linux, FreeBSD, MacOS X?

Any device that includes a standard Ethernet Network Interface Card (NIC) with a Category 5 Unshielded Twisted Pair (UTP) port, and uses the TCP/IP transport protocol should work on the community Intranet network.  GateHouse Networks does not provide any direct support for the above operating systems.

6. What support, if any, is currently planned for broadband Internet Applicances, such as Sony  Playstation 2, XBox, or some broad band e-mail station?

Any device using the DHCP  transport protocol will be supported for Internet connectivity.  GateHouse Networks does not provide any direct support for the above operating systems.

7. What port, types of service or specific Internet applications will be regulated or censored, such as Napster or Gnutella or UDP? No sensoring.

It is not the policy of Gatehouse Networks to regulate or censure our users.  All traffic flow into and out of the community will be allowed, unimpeded.  The only exception being that a particular user’s connectivity can be disabled if a violation is brought to our attention by local law enforcement agencies or the FCC.

8. Do I need a firewall install on my PC?

As Gatehouse Networks does not restrict or regulate the use of the Internet by our subscribers.  Currently GateHouse Networks will not implement a firewall for the development’s Intranet network.  Any subscriber can implement a firewall application of their own to limit any intrusion, virus or other dangers.

9. I would like to have a static IP for my UNIX workstation - can it be done assuming DHCP  will be used in this type of network.

Yes, please contact GateHouse Customer Service at 1-866-255-8181 for details.

10. Will the service support wireless networking?

Yes, Wireless components will work with the service.

11. Can I do video conferencing over my internet service?

.The high speed provided by our broadband service will allow video conferencing that can be implemented.  Provided that the required software and hardware is installed.  The response of the conferencing will be affected by both the Internet, the conferencing service that is being utilized and by the other parties ISP participating on the conference.

12. Can I use other web browsers to browse the web?

Internet Explorer is the browser that GateHouse Networks supports.  However other web browsers were tested and any Internet web browser should work well with our service.

13. How Do I Find the MAC Address for My Network Interface Card (NIC)?

To find the MAC address for your NIC, use the following steps:

For Windows 95/98

Click the START menu

Click RUN

Enter: winipcfg

Click OK

Select your Ethernet Adapter from the drop down list box which will display. (On many systems, the PPP Adapter is displayed by default and you will need to make the selection by using the drop down menu.)

Write down the Adapter Address carefully. In the sample above, the Adapter Address (MAC address) is 00-0-80-09-7C-6B-F0.

For NT4 Workstation

Click START

Select PROGRAMS and then COMMAND PROMPT

Enter: ipconfig/all

Write down the Physical Address (MAC address) of the Ethernet adapter. In our example, the Physical Address is 00-A0-24-D9-DF-46

For the Macintosh

Select the APPLE menu

Select CONTROL PANELS

Select TCP/IP

Select INFO (If the INFO button does not appear, select the EDIT menu, then USER MODE and then select ADVANCED)

Write down the Hardware address. In our example, the Hardware address is 00 05 9A 80 2E F1

14. How Do I Release and Renew the IP Address?

Follow the instructions for your operating system to release and renew the adapter.

For Windows 95/98/ME

Click START

Click RUN

Enter: winipcfg

Click OK

Select your Ethernet Adapter from the drop-down list box which will display. (On many systems, the PPP Adapter is displayed by default and you will need to make the selection by using the drop-down menu.)

Click RELEASE (You may receive a message that adapter address is already released which you can ignore.)

Click RENEW

Wait and verify that a proper IP address has been obtained. A proper IP address will look similar to one of the following: 24.*.*.*, 66.*.*.* or 65.*.*.*. You may need to repeat the release and renew process several times if a time out occurs in obtaining an IP lease. If the release and renew process is unsuccessful, in rare cases, it may be necessary to shut down your machine and turn it off and then power it back on again.

For NT4 Workstation and 2000

Click START

Select PROGRAMS and then COMMAND PROMPT

Enter: ipconfig/all

THEN

Enter: ipconfig/release

Then enter: ipconfig/renew

Wait and verify that a proper IP address has been obtained. A proper IP address will look similar to one of the following: 24.*.*.*, 66.*.*.* or 65.*.*.*. You may need to repeat the release and renew process several times if a time out occurs in obtaining an IP lease. If the release and renew process is unsuccessful, in rare cases, it may be necessary to shut down your machine and turn it off and then power it back on again.

For the Macintosh

Select the APPLE menu

Select CONTROL PANELS

Select TCP/IP to display TCP/IP settings

Wait and verify that a proper IP address has been obtained. A proper IP address will look similar to one of the following: 24.*.*.*, 66.*.*.* or 65.*.*.*.

If a valid IP address does not appear, restart your computer.